Fintra Bank · Fintech
Fintra Digital Banking
A secure, accessible online banking experience redesigned from the ground up for mobile-first customers.
UX ResearchUI DesignWeb App DevelopmentAccessibility Audit
The Challenge
Fintra's legacy online banking portal failed basic accessibility checks and confused customers with banking jargon and a desktop-only layout.
The Solution
We ran usability research with real customers, then rebuilt the experience mobile-first with WCAG 2.1 AA compliance baked in from day one.
The Result
Support tickets related to navigation dropped by half, and Fintra's app store rating improved from 3.1 to 4.6 stars.
“The team balanced strict compliance requirements with genuinely delightful UX. Our support tickets for 'where do I find X' dropped by half.”